FAQ
Q: Is training or coaching included with my membership?
A: Personal Training and Coaching is a separate service that is not a part of any membership. However we do have a list of great coaches who would be more than happy to help you meet your goals, and those services are offered at a competitive price.
Q: What are your staffed hours?
A: Monday - Friday 8 am - 8 pm, and Saturday 10 am - 4 pm.
Q: How do I use the gym if no one is there?
A: We give you a key code and show you how to work the lights. Afterward, you use the key code to get in and turn on the lights. Then, proceed to work on thy fitness.
Q: Do you have showers?
A: Our co-ed dressing area includes private lockable stalls and a beautiful shower, accessible to all (one at a time of course).
Q: Do you have a sauna?
A: Sometimes. A few weeks out of every summer we turn the whole place into a sauna, for free!
Q: Can I take my shirt off while I workout?
A: No. Unless you have another one on underneath.
Q: Can I work out without my shoes on?
A: No. We require shoes to be on your feet at all times while in the facility.
Q: Do your coaches work with the aging?
A: Yes, our coaches work with a large array of clients and many of them are over 60 years young.
Q: Do you have sweat towels.
A: We do not, but you're welcome and encouraged to bring one.
Q: Am I able to suspend my membership?
A: We offer paid suspensions for up to 6 months at $20/month. These suspensions come with 2 day passes per month.
Q: Can I use chalk?
A: Yes. Bring your own, we no longer supply it.
Q: If I workout at MUST will I get stronger and more awesome?
A: Yes, of course you will you sexy beast!
Q: What’s your policy for minors?
A: Oof, it’s a big one.
Under 10
May not be on the gym floor unless with a parent during a tour.
May not be left unattended at all (upstairs at the tables, lobby, etc) even when parents are working out.
10 - 13 years old
During staffed hours may workout under the supervision of a coach affiliated with MUST LLC, however, are not permitted to work out with parents for supervision.
May not be left unattended at all (upstairs at the tables, lobby, etc) even when parents are working out. Waiting for parents to pick them up or waiting for their sessions to start for a few minutes is OK, but please don’t drop your kids off an hour early so you can run errands. We will end you.
14 - 15 years old
During staffed hours may workout with their legal guardian or MUST affiliated trainer.
During staffed hours may workout on their own if they are a training client with a current program from an associated MUST coach.
During unstaffed hours they must be accompanied by a legal member guardian.
16 - 17 years old
During staffed hours may workout on their own.
During unstaffed hours must be accompanied by a legal member guardian.
I know it’s not ideal, but it’s the best we can do.
Q: Can I bring my emotional support animal?
A: No. Here's a little note from the ADA on the two types: "Emotional support animals, comfort animals, and therapy dogs are not Service Animals under Title II and Title III of the ADA. ... It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support."
Our objective in this decision is not to be insensitive, but to be fair and considerate to all of our member’s emotional needs.
Q: Can I bring my service animal?
A: Yes.